IslamicWallArts.co.uk
At Islamic Wall Arts, we want every customer to feel confident, supported, and fully satisfied with their purchase. Our products include instant digital downloads and premium physical prints, and each type has its own return conditions to ensure clarity and fairness.
Because digital files cannot be “returned,” all sales of digital downloads are final.
However, we are committed to your satisfaction. You are fully protected with the following:
We will provide a free replacement file if:
If there is a genuine issue that cannot be resolved through replacement, we may offer a refund at our discretion.
To request support or replacement:
Please email us at support@islamicwallarts.co.uk with your order number and a brief description of the issue.
We want you to be happy with your order. If the physical product arrives damaged, defective, or incorrect, you are eligible for a replacement or refund.
A return or replacement is accepted if:
You must notify us within 14 days of receiving your order.
We do not accept returns for:
To process a return, please provide:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {info@islamicwallarts.co.uk} for questions related to refunds and returns.
We’re here to help and make sure your experience is smooth, professional, and stress-free.
